Last Updated: November 2024

Introduction

At ABLECARE MOBILITY LLC, we prioritize the privacy of our customers and website visitors, adhering to Telecom Consumer Rights (TCR) regulations and RingCentral’s 10DLC TCR SMS requirements.

1. Information We Collect

   We collect various types of information, including:

   • a. Personal and Contact Information: Your name, email address, phone number, mailing address, and other identifiable information.
   • b. Usage Data: Data related to your use of our website and services, like IP addresses, browser type, pages viewed, and other usage statistics.
   • c. SMS Data: Specific data required for SMS services, including your mobile number and messaging preferences.
   • d. Payment Information: Credit card details and transaction information for purchases made with us, compliant with PCI DSS standards.

2. How We Use Your Information

   We use the collected information for service provision, website improvement, SMS communication (with explicit consent), and secure processing of transactions.

3. SMS Communication Compliance

   As per RingCentral’s guidelines for Enhanced Business SMS:

   • We limit our SMS messages to 50 per originating number per minute.
   • We obtain written consent before sending marketing, promotional, or informational SMS messages.
   • We do not use purchased or third-party generated lead lists for SMS messaging.
   • Clear opt-out instructions are provided in our messages.
   • We avoid using link shorteners and non-branded domains in SMS links.
   • We complete TCR registration prior to sending SMS messages.

4. Automated Messaging

   Automated SMS messages are sent only from numbers linked to a TCR campaign:

   • Express, logged consent is required before sending automated messages.
   • Promotional messages need explicit written and logged consent.
   • Every automated message includes opt-out language (e.g., “Reply STOP to end”).

5. Opt-in/User Consent

   We adhere to strict opt-in protocols:

   • Express consent is required for SMS messaging, which we log and track.
   • Double opt-in is used to confirm consent and validate phone numbers.
   • Carriers may request proof of opt-in, for which we maintain records.

6. Opt-out

   We offer clear methods for SMS opt-out:

   • Compliance with CTIA guidelines for opt-out commands (STOP, UNSUBSCRIBE).
   • Opt-out instructions are included in all informational or promotional messages.

7. Prohibited Campaigns and Content

   We comply with restrictions on certain types of SMS campaigns and content:

   • Prohibited campaigns include loan/mortgage ads, debt collection, political messages, etc.
   • Prohibited content includes illegal activities, adult content, violence, and controlled substances.

8. Carrier Fees and Account Restrictions

   We recognize our responsibility to be aware of and adhere to carrier rules, subject to deliverability impacts, registration requirements, service suspension, or termination for non-compliance.

9. Security and Compliance

   Our security measures protect all collected data, ensuring compliance with TCR, PCI DSS, and other relevant regulations.

10. Sharing of Your Information
    
    We do not share your personal information with any third-party services. All information collected is used exclusively for the purposes outlined in this policy, ensuring the utmost confidentiality and privacy.
    We require SMS consent and a phone number for SMS purposes; this information is not shared with third parties. Giving SMS consent is optional and not required to be given; this information is not shared with third parties.

11. Cookies and Third-Party Services
    
    Our website uses cookies to enhance user experience and analyze website traffic. Note that cookies are managed directly by ABLECARE MOBILITY LLC, and we do not share cookie data with third parties.

12. Changes to This Privacy Policy
    
    We may update this policy to reflect changes in practices or laws, notifying you of significant changes through our website or direct contact.

13. Contact Us
    
    For questions or concerns about this Privacy Policy or your personal information, contact us at:

    
    ABLECARE MOBILITY LLC
    3509 Overbrook Rd
    Baltimore, MD 21208